Refund Policy

Last updated: September 20, 2026

We want you to be happy with your Kaldrova gear. If something is not right, you can return it within 30 days of delivery for a refund or an exchange, under the conditions below.

Return conditions

Items must be returned within 30 days of the delivery date shown by the carrier.
Items must be unworn, unwashed and undamaged, with all original tags attached and in their original packaging where possible. Trying an item on indoors is fine.
You will need your order number or proof of purchase.
For hygiene reasons, base layers and beanies can only be returned if they are unworn and still have their tags attached.
Gift cards are not refundable.

How to start a return

Email us at contact@kaldrova.com with your order number, the item(s) you want to return and the reason. You can also use our contact form.
We will reply within 2 business days with return instructions and the return address. Please do not send items back without contacting us first, as we cannot accept returns sent to an address we have not confirmed.
Pack the item securely and ship it using a tracked service. Keep your tracking number until your refund is processed.

Return shipping costs

Return shipping is paid by the customer. Original shipping charges are not refundable. If you received a defective, damaged or incorrect item, we cover the return shipping cost or send a replacement at no charge (see below).

Refunds

Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it can take up to 10 additional business days for the refund to appear on your statement.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at contact@kaldrova.com.

Exchanges

Need a different size? Contact us and tell us the size you need. The fastest way is to return the original item for a refund and place a new order for the correct size, so the size you want does not sell out while your return is in transit. Check our size guide before ordering.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged in transit or not what you ordered, contact us within 14 days of delivery with your order number and photos of the problem. We will arrange a replacement or a full refund, including shipping costs, at no cost to you.

Order cancellations

You can cancel an order at no cost as long as it has not shipped. Contact us as soon as possible with your order number. Once an order has shipped, it must be handled as a return.

European Union and United Kingdom customers

If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of receiving your order without giving a reason. Our 30-day return window applies in addition to this right and does not limit it.